Frequently Asked Questions
Why should I use a broker?
For your personal insurance you can go to direct insurers for your quote, however for your business insurances this is an impossible process to do effectively, without running the risk of leaving your Company severely exposed.
Insurance brokers offer a more efficient means of accessing numerous insurance companies on your behalf and they negotiate with them on your behalf. Insurance brokers do not just place your insurance risk, they carry out an important advisory role, essential for companies with complex insurance requirements. They advise you what and how much cover your Company requires and update you on changing legislative compliance.
Quality insurance brokers offer access to such specialist areas as risk management, health & safety and disaster recovery advice, which will reduce your Company's exposure to risk, essential to any business.
Why should I use a broker who is part of the Willis Commercial Network?
By becoming a member of the Willis Commercial Network we continue to provide you with a first class personal service, however, we are now able to offer significant additional benefits through our relationship with Willis, the third largest global insurance broker. These include: ยท
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A range of risk management services.
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Bespoke solutions for international risks.
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Environmental and brownfield site audits.
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Expert advice in specialist areas.
What should I do in the event of a claim?
Our opening hours are 9.00am till 5.30pm, Monday to Friday. You can not notify us of claims outside of office hours. However, your policy will have a 24 hour emergency helpline for you to call for access to emergency services. You may also be able to notify your insurance company of your claim out of business hours, although this varies depending upon who you are insured with.
Once the office is open, please notify us of any claims as soon as possible.
For our Corporate clients, we do provide access out of hours to your designated Account Executive for emergency assistance, however this does not include being able to amend policy cover as unfortunately Insurers are not accessible out of hours.
What if I need to make amendments to my policy outside of business hours?
Our opening hours are stated above. You can not make amendments outside of office hours. Please be aware that emails requesting amendments will not be processed until both our office and the Insurers office are open.
Any emailed amendments requested to be made to your policy need to be confirmed either over the telephone or in writing to ensure that they have been received. This is especially important where the changes are required late on a Friday, we need to confirm that there is enough time to process the changes.
